The very first step is to change your domains dns to the name servers you received in your welcome email. Note: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please visit Changing DNS.

After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

 

Uploading to your site

You can begin uploading to your account now by using a ftp client or your cPanel's File Manager. If you are using an ftp, put in your site's ip address under the "host address" field. Then enter your username and password. Once your ftp is connected go into the "public_html" folder and begin uploading your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.

 

File Transfer Protocol (FTP)

FTP is what most webmasters use to upload their files, pages, and pictures to the internet. There's tons of different FTP clients out there. Some are free, some are not, and some are just better then others.

A good free one would be http://www.smartftp.com/download/.


 

Control Panel And Important Links

Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.

 

• Your control panel is located at http://yourdomain.com/cpanel
• Your webmail is located at http://yourdomain.com/webmail
• You can view your site before the dns has proprogated at http://poweryoursite.com/~usernamehere/
  Note: Don't forget the trailing / and the ~
  
   

Support Guidelines

If you have any questions please check out our FAQ first: Frequently Asked Questions.


When to use chat support:  (Currently Disabled)

Chat is great for quick questions but horrible for resolving problems. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.

When to use ticket support:

The quickest and best way to get all problems solved and more complicated questions answered is logging in to our client area and submitting a trouble ticket (Client Login). When you submit a ticket you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered.  Most tickets are done within minutes, if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.

Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

 

Billing

Your web hosting fee will be billed automatically every month, quarter or semi annually depending on the package you choose. If you wish to cancel, upgrade, update your information, or have a question that's billing related please contact our billing department at .